CASE # 4
You work in the accounting department for sears. One of your customers, Craftsman, Sends your department a check for $200 for an outsanding bill they owe you. A week later, they send another check but didn’t owe you anything. This was an obvious error on their part.
STEPS IN SOLVING A CASE STUDY
Analysis should include these sequential steps:
- presentation of the facts surrounding the case
- Identification of the key issues
- Listing of alternative courses of action
- Recommendation of the best course of action