Explain how current help desk service-level baselines will be established. Specifically, how will you determine the current level of service and

Explain how current help desk service-level baselines will be established. Specifically, how will you determine the current level of service and designate it as acceptable or not acceptable?

  1. What stakeholders and user needs should be taken into account?
  2. What is considered an acceptable level of service, and should this be static or dynamic?
  3. Explain the process you designed for measuring improvement of service. What methods could be used to measure improvements (surveys, call
  4. logs, etc.)? Why is measuring performance improvement useful? What is the reasoning behind your process?
  5. Explain how you plan on monitoring service levels to identify improvements or patterns.