“Look,” said Adrian, “I really like it here. It’s great. But the Downtown Inn is paying three dollars more per hour. I have a family. I have to take it for them.”
“It” was a banquet manager’s job that had been offered to Adrian, a young and talented banquet manager at the Uptown Inn. Adrian was meeting with LeeAnn Krenshaw, his boss and the director of banquet services at the hotel where he had worked for two years.
“Are you sure the tips will be the same?” asked LeeAnn.
“They said their service charge was 20 percent, same as ours,” replied Adrian.
LeeAnn thought about the situation before she approached Tim Thatcher, the hotel’s HR director. She told Tim about Adrian’s pending resignation.
“That’s really unfortunate,” replied Tim. “Adrian is a great worker, and we really don’t have anyone on staff ready to move up to his position. Do you have any active applicants for the job?”
“No, but I do know the banquet supervisor at another local property,” replied LeeAnn. “She’s good, and makes about the same money there as Adrian does here.”
“Do you think she would want to work here?” asked Tim.
“If the money was right, I think she would,” replied LeeAnn.
“How much do you think it would take to make her consider the move?” asked Tim.
“Well, she wouldn’t likely move for the exact same pay,” replied LeeAnn. “She’ll want a raise to move. I think it would need to be in the three-dollar range or so per hour to make it worthwhile for her.”
1. Why (in addition to money) do you think Adrian seems prepared to accept the job offer from the Downtown Inn?
2. As a tipped hotel employee, Adrian’s income could vary based on the tip-pooling policy in place at the Downtown Inn. Identify at least three additional areas in which the compensation program at the prospective employer might vary significantly from the Uptown Inn’s program.
3. What, in addition to a pay increase, do you believe is the primary cause of workers seeking alternative employment opportunities?