Unit 2 Second Response Needed

Statistics will easily reveal that most individuals have bad debt or large portion of charged-off debt due to medical bills. Imagine the more vulnerable population low-income patient that are frequent visitors to health care facilities that are on fixed incomes. The ability to get large sums of payments are very unlikely.

I think the best practice for debt collection is education. The vulnerable population and others as well receive medical bills and the statement written across the top states This is not a bill retain for your records is misleading. The intended audience will very easily ignore any further medical bills that follows. The medical bill should all come in one statement with member responsibilities visual. Patients that come for services need to have estimated cost of members responsibility so proper budgeting for medical services are put in place.

When calling trying to collect a medical debt often the overall process does not present reasonable options. The intent is to collect a debt using a credit card or its high pressured often rendering no resolutions. Vulnerable patients are on a fixed income if offered lower than normal payment option the ability to collect revenue is very possible on a regular basis. 


HFMA issues ‘best practices’ for medical debt collection. (2014). AHA News, 50(2), 8.

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